Your Sprout Health care, step by step.

Taking our quiz determines your eligibility for your selected medication.

A successful quiz result pre-qualifies you for your selected medication, which allows you to make a purchase.

All your information shared at this stage is kept private and confidential. We are a fully HIPAA-compliant company, and any data you share is encrypted and not accessible to anyone outside your care team.

Upon purchasing your medication, you will be asked to fill out a more detailed medical questionnaire which requests relevant health information as required by our licensed clinician assigned to you.

This medical questionnaire is crucial in order for us to be able to ship your medication. You will find a link to it in your email inbox; just search for an email with the subject line: "One More Step Before We Ship Your GLP-1 Medication".

Your medical questionnaire can also be accessed from your Sprout account. To access it, please make sure you use the email address you used for the purchase. No password setup is needed, just login with the one-time passcode (OTP) emailed to you.

After submitting your medical questionnaire, your assigned licensed clinician will review your information and prescribe appropriate medication.

If found unqualified, your order will be cancelled and refunded.

Once your assigned licensed clinician issues a prescription, it is automatically sent to one of our partner pharmacies to prepare your medication.

Orders are typically shipped within 3-7 business days.

Once your medication is shipped by our partner pharmacy, you will receive the tracking information via email. The tracking details will also be made available in your Sprout account.

Your order contains everything you need to start taking your medication, and we recommend starting immediately.

Make sure to store your medication as advised, and follow your treatment plan as prescribed by your licensed clinician.

For guidance, review the digital guide sent to your email. It includes details on how to take your medication, how to store it, potential side effects, and more.

Your care team is available to support you and answer questions throughout treatment. Email help@joinsprouthealth.com or call +1 (833) 496-4020.

If you have any questions about your treatment, side effects, or dosage changes, we recommend contacting your licensed clinician through your Sprout account.

Important: If you have previously used this medication and wish to continue at a specific dosage, please inform your doctor during your consultation before your prescription is issued.

Your plan renews monthly on the same date each month.

Before each refill, you will receive a short check-in to complete. This step is essential for your licensed clinician to evaluate your progress and assess any possible side effects. We can only ship your refill once the new refill check-in has been submitted and a new prescription is approved.